Monday, February 22, 2010

3 Components for Preventing Crises
Not all disasters can be prevented. Companies often face unforeseen or unpredictable circumstances. However, leaders need to ensure that their organizations are equipped to stop most crises before they happen. Prevention requires three things:
  • Pattern recognition. Encourage your people to share information and make connections so that you can recognize when a problem is forming.
  • Broader communication. Communication across silos is not easy, but it should be mandatory so that critical information reaches all parts of an organization.
  • Trusted leadership. Leaders need to react quickly when a problem surfaces. Showing that you care about an issue is critical to gaining your employees' trust in your ability to handle problems.
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